How to fix Error 963 while downloading apps in Google Play Store?

Recently Android Users are getting Error 936 on their smartphones whenever they try to download or update any app from Google Play Store. Precisely, the error message is *App Name* could not be downloaded due to an error (963). If you use HTC M8/M9, we are happy to tell you that you problems with an error 963 are over. We share now three ways to fix this problem. These solutions are also useful for other Androids.

Before we will show how to fix this error, let try to know what are the reasons for getting this error on your phone. Once you know the reasons, it becomes easier to fix it. Possible reasons for the 963 might be :

  1. App Cache: Play Store app cache may be the Culprit.
  2. SD Card: If the app is downloaded to SD Card you may see Play Store error 963 on your phone.
  3. Play Store Version: Updated recently Play Store version can also give you this error.


Three Ways To Fix Play Store Error 963

Now that we have seen the reasons that can cause your phone to show this error, let’s now learn how to fix this Error 963 on your smartphone
1) Clear Apps Cache:
As discussed above, your App Cache/data can cause this error too, so to start with the solutions, first try and clear the cache of your apps following the steps

  1. Go to Settings > Apps > All


  2. Select Play Store > Clear Cache & Data.


  3. Select the app that was showing the error and Clear cache and data.


Now try and download the app again and see if the error persists. If the caches were the problem, your issue must be solved. If it’s not, keep reading.

2) Unmount SD Card:
Unmounting SD Card on your phone might just help you to get rid of Play Store error 963. What we are going to do is, unmount SD Card, then try to update/download the app and lastly remount SD Card.

  1. Go to Settings > Storage > Unmount SD Card.


  2. Download or update the app which was causing problems for you.


  3. Once you successfully download the app without any error, remount SD Card by going to Settings > Storage > Remount SD Card.

If the app which is giving you error is in SD Card, then you should first try to move it to internal storage. To do so, Go to Settings > Apps > All > Select the App > Move to Internal Storage.

3) Downgrade Google Play Store:
There are chances that the recent Google Play Store update is causing this error. There is every chance that the updated Version of Google Play Store may have compatibility issues. In this case, you will need to uninstall the updates of Play Store.

  1. Go to Settings > Apps > Uninstall Play Store Updates;


  2. Download/update the app which was showing the error. This method should most probably solve the issue for many.


Just in rare case if none of the above works for you, and if you still get the error on your phone try the methods listed below.

  1. Uninstall the app completely and then reinstall it again;
  2. Uninstall Play Store and then install it again by downloading from “trusted sources”.
  3. Remove the email id attached to your Play Store account, reboot your phone and again add the same Id and see if this fixes the issue. But do this only if the methods mentioned above fail to work for you.

If you have found you own way to fix this problem, please, share it with us! We would greatly appreciate! It might help other Android users who still tackle the error 963!

About Gavin

Editor @ Gavin is a mechanical engineer by trade, but he's also a tech enthusiast. He spends his time working on Android-Fix and enjoys blogging about the latest trends in the mobile industry. His hobbies include cooking, traveling, and playing soccer with friends.